Frequently Asked Questions

I need some further information. How do I contact you?

Call us at 1-877-866-1515 during our normal business hours shown at the top of each page in our banner. We will be most happy to discuss your needs. We have a small but dedicated staff that can supply you with information, and answer your questions. You may also contact us by e-mail. We respond to all e-mails normally within hours. Even on holidays, some of our staff will access the e-mail on a daily basis to assist you.

Do you have any kind of rating that shows it's safe to order from you?

Yes - we are proud members of the Better Business Bureau and have met the requirements of the BBB Online Reliability Program. They have had a representative visit our facility prior to being accepted into their program.We invite you to contact The Council of Better Business Bureaus at:( http://www.bbb.org/contact/contact.asp ) to inquire about our Customer Satisfaction Ratings. You can do this online or by telephone. Ratings like these are great since it shows our dedication to serving our customer's needs in a professional manner. We make every effort to meet 100% or your expectations. We do not promise unrealistic production times just to get sales.

What type of payment options do you offer?

Due to the custom nature of our products, we request that all orders be paid for when placed.We accept Visa, MasterCard, Discover, American Express, Money Orders, and Cashiers Checks. Business and personal checks are accepted but may delay your order while we wait for the check to clear.When paying by credit card we ask that you phone your order in.* Phone your order in to 1-877-866-1515* Fax your order in to 1-334-872-0226

How does NeedDecals.com ship decals and other items, and how long does it take to receive an order?

Most of our orders are completed in 5 to 15 days after you give us final approval on your proof. We will rush orders when possible. Please understand that we must honor any prior commitments before we can rush your order. Our normal mode of shipping is UPS Ground service. We can use other express shipping methods at your request.

Does your company ship overseas?

Our profit margins are low and we lose money by shipping overseas. Therefore, at this point in time we deal strictly with sales in North America.

I have another question.

Great. We'd like to hear from you. Feel free to e-mail us at the following addresses, or contact us by phone at 1-877-866-1515.

* For questions regarding this site [webmaster@needdecals.com]

*For question regarding products or services [orders@needdecals.com]